Return, Refund Or Exchange Policy

Quality Matters: Report Lost Or Stolen Orders, Damages or Issues Promptly :-

Your satisfaction is our priority.

Upon receiving your order, please carefully inspect the items. If you discover any defects, damages, or if you've received the wrong item, reach out to us immediately. Your prompt communication allows us to assess the issue and take the necessary steps to make it right for you.

For a seamless reordering process, have your order number and the email address used for the purchase ready. Locate your order number on the order confirmation email.

Indicate the nature of the issue, whether it's damage, loss, or theft, and complete the request.

Afterward, you'll receive a reorder confirmation, ensuring a swift resolution to get your items back on track.

Our Hassle-Free Return Policy: 14 Days to Make It Right! :-

At Hope And Thread, we stand by the quality of our products. If you're not satisfied, our 14-day return policy has you covered.

To qualify for a return, ensure your item is in its original condition, unworn, unused, with tags, and in the original packaging. Don't forget to provide the receipt or proof of purchase.

Initiate your return effortlessly through our Returns and Exchanges Portal. Once approved, we'll guide you on the next steps, ensuring a smooth process. Please note that items returned without prior authorization will not be accepted.

Your satisfaction is our priority, and we're here to make it right!

You can always contact us for any return question at contact@hopeandthread.com.

Non-Returnable Items and Exceptions :-

Please note that specific items fall under the non-returnable category.

These include custom products (such as special orders or personalized items). If you have questions or concerns about a particular item, please reach out to us.

Regrettably, returns cannot be processed for sale items or gift cards.

We appreciate your understanding and encourage you to contact us if you have any inquiries regarding these policies.

Efficient Exchanges:-

To expedite the process and ensure you receive the item you desire, we recommend returning the item you currently have.

Once the return is accepted, you can then proceed to make a separate purchase for the new item.

This is the quickest way to facilitate exchanges and guarantee that you get exactly what you want.

Refunds Made Simple :-

After receiving and inspecting your return, we'll promptly notify you of the approval status for your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Keep in mind that your bank or credit card company may take some time to process and post the refund.

If more than 15 business days have elapsed since the approval of your return, please reach out to us at contact@hopeandthread.com for further assistance.

Your satisfaction is our priority, and we're here to help.