Help Center
Shipping
What choices are available for shipping?
Hope And Thread provides complimentary standard shipping, which typically takes 1-7 days for delivery.
How much does shipping cost?
We offer FREE standard shipping for all orders above £49.99!
Other than that, we offer PAID standard shipping for all orders which can be seen at the checkout.
See our Shipping Policy for more details.
What is the estimated delivery time after shipping?
The delivery time for your order ranges from 1 to 7 days, depending on your location, after it has been shipped. Please note that Hope And Thread cannot expedite this process, and we thank you for your patience. You can track your order anytime on our Order Tracking page. Additional details can be found in our Shipping Policy.
Do you provide international shipping?
We currently only ship to UK.
How can I verify the status of my order?
After placing your order, please allow a processing time of up to 3 business days. Our fulfillment warehouses will then pack and dispatch your ordered item(s) promptly. Once your order has been shipped, you will receive a shipping notification email containing a tracking link.
I've ordered two products, but I've only received one. Can you provide information on the status of the remaining item?
As we maintain a diverse range of products stored in different warehouses, it is possible that certain items may be shipped separately. Please don't be concerned; it's entirely normal to receive one product up to 10 days before the other.
When can I expect to receive the tracking number for my order?
Each order comes with a tracking number, typically sent within 1-2 days after shipping your order. If it has been more than 10 business days since your order was placed, and you haven't received tracking information, please reach out to us by contacting us here.
The tracking link indicates "No Available Information." What could be the reason for this?
Certain shipping companies may require 2-3 business days for the tracking information to reflect in the system.
If it has been more than 10 business days since your order was placed and there is still no information on your tracking number, kindly reach out to us here.
Ordering
What is the process for placing an order on your website?
Just locate the product you desire and click the 'Add To Cart' button. Provide your shipping and billing details, and we'll promptly ship your order to you!
Which payment options are accepted?
We welcome payments through PayPal as well as all major debit and credit cards, such as Visa, Mastercard, and American Express.
Does your website ensure the security of my personal information?
Certainly! We employ SSL security to encrypt all your personal information, and rest assured that we do not store your credit card details.
Your credit card information will be utilized only for a one-time purchase of your chosen product.
Can I make changes to my order?
We begin processing and packing orders shortly after receiving them. Please reach out to us through the message option below as quickly as possible, and we will make every effort to assist you.
However, we cannot guarantee modifications once an order is placed. If your order has been processed, you have the option to return it for a refund upon arrival.
What if my order was lost in transit?
To initiate the process, please have your order number and the email address associated with your order on hand, both of which can be located in the order confirmation email. Once you specify whether the package was lost or stolen and submit the request, we will provide a suitable resolution, which may include a replacement or a refund for the lost items.
Your satisfaction is our priority, and we are committed to addressing any issues with lost orders promptly.
What if my order is delivered in a damaged condition?
In the unfortunate event that your order arrives damaged, please contact us immediately. We will assist you in evaluating the damage and organizing a suitable resolution.
Your contentment is our priority, and we are dedicated to promptly addressing any concerns related to damaged orders.
What if the item in the order I received is defective?
We sincerely apologize for the inconvenience caused by receiving a defective item. To resolve this, kindly request a refund or replacement through our Returns & Exchanges Portal, and we will ensure a prompt resolution.
The tracking link indicates "No Available Information." What could be the reason for this?
Certain shipping companies may require 2-3 business days for the tracking information to reflect in the system.
If it has been more than 10 business days since your order was placed and there is still no information on your tracking number, kindly reach out to us here.
Returns, Replacements, & Cancellations
Can you provide information about your return policy?
Our return policy allows for returns within 14 days of receiving your item.
To qualify for a return, the item must be in its original condition, unworn or unused, with tags, and in the original packaging. A receipt or proof of purchase is required. For additional details, please refer to our Return Policy.
How can I initiate the process to return an item?
Our goal is to ensure our customers love our products, but if you ever need to return an order, head over to our Returns & Exchanges Portal on the website.
How can I initiate a request for an exchange?
Head over to our Returns & Exchanges Portal on the website to request for an exchange.
How do I request a replacement for a lost, stolen, or damaged order?
To request a replacement, please have your order number and the email address used for the order ready, both of which can be located in the order confirmation email. Indicate the nature of the issue, whether it's damage, loss, or theft, and complete the request. Subsequently, you will receive a confirmation for the replacement order.
How do I cancel an order?
You have the option to cancel an order within 2 hours of placing it by visiting the Order Confirmation Page. Click the View Order Status link in the confirmation email, and choose Cancel under Order Actions.
Due to our swift order processing, we cannot ensure the cancellation of orders beyond the 2-hour window. If your order has been processed, you can return it for a refund upon receipt.
Please note that we strive to process orders quickly, so prompt communication is crucial for cancellation requests.
Is it possible to have my product personalized?
The availability of personalization depends on the creator and the specific product. Please refer to the product page for detailed information on customization options, as all choices are typically outlined there.
About Hope And Thread
My inquiry is not listed here, how can I reach out for assistance?
Feel free to reach us at contact@hopeandthread.com, providing your order number, or utilize our contact us page for communication. We aim to respond to all emails within 24 hours on business days.